1A Auto | Frequently Asked Questions | FAQ Support

Support FAQ

Q:Are these universal parts or direct replacements?

A: Unless otherwise stated, our parts are direct replacements for the parts that came on your vehicle originally and require no modification to install.

Q: What is an RPO code and where can it be found?

A: Used specifically on GM vehicles, RPO stands for Regular Production Options and is what the factory used to determine which options (like fog lights, heated mirrors, etc) your vehicle was to be equipped with. Since different options can affect how parts function, we may require this code to make sure the part fits your vehicle. These codes can normally be found on a sheet located in your glove box, in the center console, on the trunk lid, or under the spare tire cover.

Q: What is a VIN and where can it be found?

A: The VIN, or Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number includes information like the country the vehicle was made in, the year in which it was built, engine size, and other various information. All cars on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or not visible, you can also find this number on your vehicle's registration.

Q: How do I find the production date of my vehicle?

A: The production date can often be found on a sticker located in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.

Q: What is "California emissions?" How do I know if I have it?

A: Due to the stricter emissions requirements in the state of California, most auto manufacturers build cars that are specially tailored to these regulations. This is often accomplished through changes in exhaust, emission systems, and engine programming. While originally intended for use in California, many of these cars are sold in other states around the country. To determine if your vehicle is California emissions equipped, there should be a label under the hood with emissions specifications.

Q: Is this the driver's side or passenger's side?

A: Left side refers to the driver's side; right side refers to the passenger's side.

Q: Are the headlights made of glass or plastic?

A: All of our lighting is made to be just like the original parts that came on your vehicle. If your original ones were plastic, our replacements are plastic also. If your original headlights were glass, then ours are made the same way.

Q: Will this fit on my vehicle?

A: All of our products are guaranteed to fit the specific applications listed. If you have any questions, just call our U.S. call center, we are happy to help!



Q: Are these auto parts new?

A: Yes! All of our parts are brand new unless otherwise specified. They will function and fit just like your original parts did, maybe even better!

Q: Are your auto parts really in stock?

A: The products on our website that specify "In Stock" are REALLY in stock in our warehouses. Convertible tops, carpets, and upholstery are all custom made to order and take additional time to make and ship.

Q: How do I contact you if I have a question?

A: You can call our U.S. call center at 1-888-844-3393. One of our ASE-certified customer service technicians is happy to help!

Q: Where do you ship from?

A: Our auto parts ship from multiple warehouses. We ship from the closest warehouse to you that has the product in stock.

Q: Do you offer next day air shipping?

A: Absolutely, if you need expedited shipping, please call our U.S. call center at 888-844-3393 or place your order directly through our website

Q: How long will it take to get my item?

A: 99% of in-stock orders received by 5:00 PM EST Monday through Friday will ship the same day. Once it leaves our warehouse, it should take between 1-6 business days to reach you, depending on your location.

Q: How do I return an item?

A: All items sold by 1A Auto come with a 60-day satisfaction guarantee. If for any reason you are not satisfied with a product, please call or email our ASE Certified U.S. Call Center to arrange a return.

Q: Can I return the part if I do not need it?

A: Yes! We have a no hassle return policy that can't be beat. If you are unhappy for any reason, call our U.S. Call Center at 1-888-844-3393 or fill out our online form.

Q: What color carpet will match my car?

A: Our website will show the closest available options that came stock for your vehicle. Over the years, sunlight will lighten the color of your carpet, so you will want to match your replacement carpet to something that has not been in direct light (usually under your seat or door sill plate is a good place to check). We can also send free samples to you to match up to your vehicle.

Q: How long is the carpet delivery time?

A: Carpets usually arrive about a week from the time the order has been placed. Tracking info is usually emailed within 2-3 days from the time your order. Since these are made to order, we unfortunately cannot expedite shipping.

Q: Do these carpets come ready to install?

A: While the carpet will come premolded to the factory floor plan, it will not include any cuts. You will need to trim any excess around the edges and make slits for shifters, seats, and belts. We recommend using your old carpet as a template, to make sure cuts are made correctly. Since the carpet comes rolled up for easier shipping, it will need to rest outside of the box for at least 24 hours. This will allow the carpet to regain most of its shape prior to installation.

Q: Does the carpet come with padding?

A: The amount of padding may differ from the stock carpet, but these carpets will come with padding under the foot wells. You may choose to reuse some of your old padding and the carpet will accept up to a 1/2 inch of additional padding underneath before it begins to cause installation issues.

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Customer Feedback
"Thanks for the fast reliable service. Great price, and the headlights were as good as oem or better!!! Keep up the good work..."
- Dwuan M.
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hablamos Español:866-401-3393
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