1. Can I return the part if I do not need it?
Yes! We have a no hassle return policy that can\'t be beat. If you are
unhappy for any reason, call our U.S. Call Center at 1-888-844-3393 or
fill out our online form at:
http://www.1aauto.com/customer_service/on-line_return_form
2. How do I return an item?
All items sold by 1A Auto come with a 60 Day Satisfaction guarantee. If
for any reason you are not satisfied with a product, please call or
email our ASE Certified USA Call Center to arrange a return.
3. Do I have to pay sales tax?
If your product is being shipped to Massachusetts or Arizona, we are
required to charge the sales tax rate for those states. MA is currently
6.25% and AZ is 6.30%
4. What is my tracking number?
As soon as your item is shipped, an email will be sent to you with the
tracking information inside. If you don\'t see it, check your junk mail
box, because sometimes it lands in there. :)
5. How long will it take to get my item?
99% of in-stock orders received by 3PM will ship the same day. Once it
leaves our hands, it should take between 1-6 business days to reach you
depending on your location.
6. Do you offer next day air shipping?
Absolutely, if you need expedited shipping, please call our U.S. call center at 888-844-3393 Before purchasing.
7. Do you ship to Puerto Rico, Hawaii, Alaska, Canada or internationally?
Most items are able to be shipped to all 50 states, territories, and APO
addresses. We will also ship to Canada for an additional fee. Please
call our U.S. call center at 888-844-3393 for a quote.
8. Where do you ship from?
Our auto parts ship from multiple warehouses. We ship from the closest warehouse to you that has the product in stock.
9. How do I contact you if I have a question?
You can call our U.S. call center at 1-888-844-3393. One of our ASE certified customer service technicians is happy to help!
10. Are your auto parts really in stock?
The products on our website that specify \"In Stock\" are REALLY in stock in
our warehouses. Convertible tops, carpets, and upholstery are all custom
made to order and take additional time to make and ship.
11. Are these auto parts new?
Yes! All of our parts are brand new unless otherwise specified. They
will function and fit just like your original parts did, maybe even
better!
12. Will this fit on my vehicle?
All of our products are guaranteed to fit the specific applications
listed. If you have any questions, just call our U.S. call center, we are happy to help!
English
888-844-3393
Spanish
866-401-3393
13. Are the headlights made of glass or plastic?
All of our lighting is made to be just like the original parts that came on your vehicle. If your original ones were plastic, our replacements are plastic also. If your original headlights were glass, then ours are made the same way.
14. Is this the Drivers Side or Passengers Side?
Left Side = Drivers Side
Right Side = Passengers Side
15. What is California emissions? How do I know if I have it?
Due to the stricter emissions requirements in the
state of California,
most auto manufacturers build cars that are specially tailored for these
regulations. This is often accomplished
through changes in exhaust, emission systems, and engine programming. While originally intended for use in California, many of
these cars are sold in other states around the country. To determine if your vehicle is California emissions
equipped, there should be a label under the hood with emissions
specifications.
16. How do I find the production date of my vehicle?
The production date can often be found on a sticker
located in the door jam of the driver’s door. If the car has been repainted or the tag has fallen off, your local
dealership should be able to provide this info with the help of your VIN.
17. What is a VIN and where can it be found?
The VIN, or Vehicle Identification Number, is a unique
serial number located on your vehicle. This 17-digit number includes information like the country the vehicle
was made in, what year it was built, engine size, and other various
information. All cars on the road today
will have the VIN located on the driver’s side dash visible through the lower
windsheild outside the vehicle. If this
tag is blocked or not visible, you can also find this number on your vehicle’s
registration.
18. What is an RPO code and where can it be found?
Used specifically on GM vehicles, RPO stands for
Regular Production Options and is what the factory used to determine which
options your vehicle was to be equipped with (like fog lights, heated mirrors,
etc). Since different options can affect
how parts function, we may require this code to make sure the part fits your
vehicle. These codes can normally be
found on a sheet located in your glove box, center console, on the trunk lid,
or under the spare tire cover.
19. Are these universal parts or direct replacement?
All of our parts are direct replacement for the part
that came on your vehicle originally and require no modification to install.
