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Customer Feedback
Mercury Cougar
Donald, Murietta, CA
Home > About 1A Auto
About 1A Auto
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Merle Green and his sons Michael & Richard with the original 'Tin Indian'. One of many cars painstakingly restored to original condition by the Greens. |
We listen to our customers. Please feel free to contact us at any time with comments or suggestions. We'd love to hear from you. Or, to get to know us better, you can meet the people of 1A Auto.
Message from Richard Green, President
As President of 1A it is my job to see that all of our customers have the most satisfying shopping experience with 1A Auto. So, we strive to supply the highest quality parts, the most knowledgeable customer service people, the fastest delivery and the most reliable and secure transactions. So far it is working. We have many loyal customers who return time after time, we have the highest customer satisfaction ratings of anyone in our industry and we have the lowest return rates of anyone in our industry.But, we do not intend to rest on our laurels and are passionate about always improving our service. So please let us know if you believe there is some way we can do better. And, if you have any problem that did not get quickly and easily resolved by contacting our customer service engineers at 888-844-3393 or by email please email me directly at ceo@1aauto.com. And thank you for shopping with us.
Meet the 1A Auto Family
Richard
Before becoming president of 1A Auto in 1999, Richard Green was a trained aerospace engineer. He uses the quality-assurance techniques he learned from aerospace to oversee the consistent quality of 1A Auto's parts. This results in the highest quality ratings and lowest returns rate in the industry. For more than 50 years, the Green family has been installing and using the same high-quality auto parts that you'll find on our website.
Mike
Mike is in charge of marketing and is a co-founder of 1A Auto. He makes executive decisions about which parts to carry and is responsible for the website's accuracy. Mike completed his first auto-restoration project at 14, a 1964 Pontiac GTO. On a nice day you'll probably see him out driving with his wife and 2 daughters in their '66 Pontiac Ventura. Mike is a family oriented person who enjoys tinkering with any engine-driven vehicle - whether it flies, drives or floats! He also enjoys that 1A Auto helps thousands of people solve their transportation problems.
Brian
Brian is the warehouse and shipping manager for 1A Auto. Brian is responsible for ensuring that each order is correct, and it's shipped on time. He makes sure that in-stock orders received by 3pm are shipped the same day. By using two warehouses (East and West Coasts), our customers get their parts fast. Brian is constantly analyzing shipping processes to further enhance efficiencies and improve oversight. The bottom line is customer satisfaction.
Scott
Scott has been involved with auto mechanics for 8 years and enjoys working on his 1963 Thunderbird and his 1985 Giero GT. As 1A Auto's purchasing manager, Scott oversees our suppliers and checks that all parts meet our high quality standard. Rather than relying on drop-shippers, 1A Auto stocks the parts we sell. This helps ensure both quality and on-time shipping. Scott meets with suppliers regularly to constantly improve the customer experience, maintain quality, and implement customer suggestions.
Rob
Rob has been with 1A Auto in customer service and product management for more than 6 years. Before joining the 1A Auto team, he had 12 years of experience in the automotive industry, including time spent doing dealer part inventory audits, GM service and GM parts. Rob currently owns a few classic cars including a 1968 Pontiac Catalina and a 1975 Chevrolet Corvette coupe. Having spent many years in the industry with OE and different levels of aftermarket parts, he is proud to say that 1A Auto offers the highest quality in the aftermarket. Rob is into all things with motors in the water or on the land.
Tony
Tony has been involved with cars for the better part of his life. He has been in the automotive industry for 25 years, and started working in his dad’s auto body shop at the age of 10. Growing up as the son of an auto body man (and a Ford guy) he has become a 79-93 Ford Mustang Restoration specialist. If there’s a trim part or a question you need answered about a fox-body Mustang, he’s your go to guy. Tony currently handles the online marketing for 1A Auto Parts. He enjoys going to car shows, surfing, weight lifting, and attending NASCAR races.
Jeremy
Jeremy has enjoyed 7 years at 1A Auto as a product specialist with a very strong knowledge of cars dating back to the 1930's. Jeremy has an automotive degree and spent 2 years as an ASE certified technician at a local Cadillac dealer. Jeremy owns one of his dream cars, a 1964 Chevy Impala convertible currently under restoration. He also has heavily modified his 1989 Honda Hawk GT as well as a Dodge Ram 50 Truck with a turbocharged 4G63 Mitsubishi Eclipse motor. Jeremy is a gear head to the full extent, and it would be a miracle if you own a car that he can't identify. Jeremy's custom work with fiberglass and metal fabrication has set him on fire more than once, but has not doused his passion to know everything there is to know about cars.
Pasha
Pasha is 1A Auto's IT Manager and brings more than 13 years experience to this role. Pasha and his team monitor our website and computer systems, so our customers can get the parts they need, 24/7. Since joining 1A Auto in 2003, his love of computers has expanded into a love of cars. In 2003, he even helped his brother-in-law restore a '67 GTO in a record 10 days! When not working, he enjoys playing sports, traveling with his family, and learning foreign languages.
Meet our Customer Service Team of Experts
Frank
Frank joined 1A Auto in March 2006. His passion for cars started while working alongside his dad at age 14. Now, he loves to customize imports including doing the bodywork, paint, engine work, audio installs, remote starters, alarms, window tinting, and navigation systems. Frank is a racing enthusiast and visits the track whenever he can to race street bikes. Frank's favorite is the Suzuki Hayabusa 1300R and his dream car is a Porsche GT3 twin turbo AWD. Frank current vehicle is a 1998 Honda Civic hatchback with a few... let's say "mild" modifications!
Lauren
Lauren has been at 1A Auto for 8 years, after more than 6 years working on cars. Coming from a family of car enthusiasts, she gained an affinity for GM cars as a teen. Lauren received an automotive-excellence award as a high-school senior. Since graduating, she spends free time at car shows as much as possible. Lauren's dream car is a '70 Chevelle SS 454 4 speed, which she is determined to own soon. Lauren enjoys physical fitness, cooking, and working on her project 1960 Pontiac Ventura.
John
John has over 34 years of auto experience. He's worked on cars since he was 15 years old and has held numerous management positions at New England auto-parts stores. To this day, John does most of his own mechanical work that does not require the use of lifts and specialty tools. His many years of experience, without specializing in any specific make, have given him a vast knowledge of nearly all makes and models. John loves watching sports, and his dream car is a 1969 Plymouth 'Cuda or a 1967 Cougar.
Dave
Dave has more than five years experience in the auto industry. Before coming to 1A Auto, Dave reconditioned used cars at a local Honda dealership, where he gained valuable mechanical knowledge. When not fixing cars, Dave likes to play the guitar. His dream car is the Dodge Viper.
DJ
DJ joined 1A in 2007, and like many of us, is a self-taught mechanic. His current vehicle is a 1993 BMW 318is and a 2000 Dodge Dakota sport. During his free time, DJ enjoys racing and working on motorcycles, including his 2003 Yamaha YZ450F. His Dream car is a 1970 Ford mustang boss 302. DJ is another of our valued trouble-shooters and he strives to provide the best customer service this industry offers.
Carlos
Carlos is a new member of our team, but has worked in the automobile industry more 8 years and is an ASE Certified Parts Specialist. His hobbies include spending time with his family, sports, music, cars, reading, and watching movies. His dream car is the 2009 Nissan Skyline GTR.
Ryan
Ryan has been at 1A Auto for over 5 years, and excels as one of our lead customer-service specialists. Ryan's 8 years of customer service experience, and his understanding of the aftermarket industry make him uniquely suited to his role. Ryan drives a 1998 Nissan Maxima, which he's mechanically maintained for the last 5 years. His hobbies include keeping up on current events, politics, and playing his Xbox 360. Ryan's dream car is a 2002 Aston Martin Vanquish.
Kevin
Kevin joined 1A in December, 2006. Though this is his first venture into the automotive world, Kevin brought over 10 years of customer service experience to the team, with past positions ranging from holding just about every position possible in different resaturants to performing maintenance on large machines at a privately owned bowling alley. Kevin is passionate in getting what the customer needs right the first time, and quickly solving any problems they may have. In his free time, Kevin enjoys honing his skills on the guitar, piano, and singing. His dream car would be a 1997 Mercury Tracer or a 1998 Suzuki X-90.
Dan
Dan has worked in the automotive-parts field for more than eight years, working as a mechanic, managing an auto-parts store, and working with repair shops. He's been working on his own vehicles for nearly ten years and learned most of what he knows under the hood of a 1989 Camaro. When not wielding a wrench under the hood of his 1997 Pontiac Grand Prix GTP, Dan is a gamer and music enthusiast. His dream car is a 1969 Chevy Camaro.
