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Home > Customer Service > Returns & Cancellations

Returns & Cancellations

Our goal at 1A Auto is 100% Customer Satisfaction. But, occasionally problems arise. Below are guidelines for dealing with issues that occasionally occur. Click on a subject to see the complete guideline.

Suggestions for You / Customer Responsibility:

There are actions we suggest all consumers take prior to and during any online/mail/phone order transaction.

  • If you are unsure if the part is correct for a vehicle PLEASE contact us before ordering. We are very happy to research and make sure you are getting the right part. We do not want to sell you something that will not work for you.
  • Please make certain of the year of your car. If there is any question, please look at your state automobile registration form.
  • Please inspect all items when you receive them. All warranty periods begin on the date of shipment.
  • Please CAREFULLY inspect items prior to installation. This includes prior to delivering them to a third party for installation. We reserve the right to charge a restock fee or refuse credit on parts that have been installed or attempted to install.
  • Research installation procedures. Improper installation by the customer or any third party voids any and all warranties.

Basic Return Policy and Warranty:

1A Auto Total Satisfaction Guarantee
Items sold by 1A Auto come with a 60 Day Total Satisfaction guarantee. If for any reason you are not satisfied with a product PLEASE fill out our On-Line Return Form to arrange a return. We will refund your money and we pay all shipping. Alternatively please email us or call us at 888-844-3393. The warranty period begins from the date of receipt.

1A Auto Company Warranty
All parts are covered by a 60-day 1AAuto warranty against defects or failure. In the event of a part failure, a replacement will be shipped out at no cost and a pre-paid shipping label will be emailed to cover the cost of returning the defective part back to 1A Auto.

1A Auto Manufacturer Warranty
If a part fails after 60 days but before 1 year, the part can still be exchanged for a replacement.  This warranty covers the cost of the part only and does not cover any return shipping costs. Some of the parts offered by 1A Auto have warranties that are greater than 1 year; the warranty duration will be noted in the product details section.

Specifications, Exclusions
Warranties cover the part only and do not cover any damage, labor, or other inconveniences incurred. This warranty is voided if the part has been modified or used outside of their stated applications. In some cases, additional pieces may be included with the parts that are not pictured or noted; the warranties do not cover any of these add-ons.  1A Auto does not warranty light bulbs. If you receive a lighting product (Headlight, taillight, parking light, fog light etc.) that comes with the bulbs, the bulbs are not covered under our warranty. Our warranty applies only to the light assembly. Parts that have been installed cannot be returned for credit, only exchanged for a replacement. Custom made items are sold as-is and cannot be returned. Return shipping is only covered under the 60-day 1A Auto warranty.

1A Auto Fit Guarantee:

There is nothing more frustrating than ordering a part only to find out that it won't fit your car like the retailer said it would. You can rest assured that all the parts we carry will fit the vehicles that they are listed for. 1A Auto does all the research for you. All the parts we carry are guaranteed to fit the vehicles they are listed for. If a product does not fit the vehicle that it is listed for, 1A Auto will make arrangements for a return or an exchange for the correct part and 1A Auto will pay for return shipping. It's just another way that 1A Auto will be there for you.

If there is a problem with the fit of a part, we may ask you for your vehicle identification number (VIN) and other information about your vehicle. Your help is very valuable to us in determining the reason for a fit issue.

Incorrect Item Received:

If you suspect you have received an incorrect item, please call toll free 888-844-3393 or 978-433-3393. The correct item will be sent at no charge.

No longer want or need an item:

If you should decide that you do not want an item that is still in brand new condition you may return it to us within 60 days of the original purchase date (excludes custom made items). Please fill out our On-Line Return Form, email us or call us first to arrange the return. Upon receipt we will issue a full refund.

Damage from shipping or non-receipt of a shipment:

Please notify us within 10 business days from date of receipt of any damage caused by shipping. This is so we can make a claim against the carrier if appropriate. If damage should occur during shipping please:

  • Call us toll free 888-844-3393. We will file a claim with the carrier and ship a new item out immediately (for items over $150 we will ship a new item upon receiving the damaged item).

Media Disclaimer:

We at 1A Auto strive to maintain our website, email quotes, and written quotes to be as accurate as possible with regard to price and content. Changes in supplier cost, website re-structuring, and human error can effect the prices and descriptions. We reserve the right to change prices at any time. We will always email or call if an item should be priced differently, or an error in the listing is discovered.

No other company in the industry is willing to stand behind their products like 1A Auto! 1A Auto does extensive research on the fit of the products we sell. For that reason we offer a No Hassle fit guarantee. If a product does not fit the vehicle that it is listed for, 1A Auto will send out a replacement or refund the cost of the part. Call us at 888-844-3393 and one of our knowledgeable customer service representatives will be more than happy to assist you. Please have your vehicle information (VIN) and the 1A Auto part number from the box when calling.

1A Auto Parts is a Circle of Excellence Fifth Time Award Winner!

About 1A Auto

Welcome to 1A Auto! We are a family owned business, and for the last 50 years, we have been using the same high quality aftermarket replacement auto parts that we now offer for sale online.

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