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Get the 1A Auto Car & Truck Parts Advantage
  • Factory trained technicians available to help you choose the correct auto part for your car or truck
  • Our engineering staff inspects all our suppliers to get you the highest quality auto parts
  • All orders for "In Stock" auto parts are subject to our "No Hassle" return policy
  • Secure Online Ordering
  • Speed! 98% of orders for stock items leave our warehouse within 24 hours (1 business day)

Customer Service / Return Policy

Our goal at 1A Auto® is 100% Customer Satisfaction. We are founded by automotive enthusiasts to serve people with all types of vehicles. We strive for excellence in the products we offer, and the service we provide. We hope your experience is 100% pleasant.

Occasionally problems arise. Below are guidelines for dealing with issues that occasionally occur. Click on a subject to see the complete guideline. If there is an issue you want to know about or are concerned with please call us toll free 888-844-3393. Our courteous staff will be glad to help. Thank You.

Suggestions for you/Customer Responsibility
Basic Return Policy
1A Auto Fit Guarantee
Incorrect Item Received
Damage from shipping or non-receipt
Custom Items Policy
Media Disclaimer

Customer Care:
There are actions we suggest all consumers take prior to and during any online/mail/phone order transaction.

  • If you are unsure if the part is correct for a vehicle PLEASE contact us before ordering. We are very happy to research and make sure you are getting the right part. We do not want to sell you something that will not work for you.
  • Please inspect all items when you receive them. All warranty periods begin on the date of receipt.
  • Please CAREFULLY inspect items prior to installation. This includes prior to delivering them to a third party for installation. We reserve the right to charge a restock fee or refuse credit on parts that have been installed or attempted to install.
  • Research installation procedures. Improper installation by the customer or any third party voids any and all warranties.

Basic Return Policy:

  • Items sold by 1A Auto® come with a 60 Day Satisfaction guarantee. If for any reason you are not satisfied with a product PLEASE call or email to arrange a return. Excludes custom made items such as, but not limited to, extreme color carpets. Excludes incidental damage to parts incurred during shipping (noted in product details). Warranty period begins from receipt date. A 15% restock fee may apply. Applies to the price of the part only.
  • Many of our items come with manufacturers warrantees that extend beyond our own 60 day warranty. These manufacturer’s warrantees are described in the item description.
  • ALL WARRANTIES whether sponsored by 1A Auto®, or our suppliers, are limited to the price of the part ONLY.
  • 1A Auto® does not warranty light bulbs. If you receive a lighting product (Headlight, taillight, parking light, fog light etc.) that comes with the bulbs, the bulbs are not covered under our warranty. Our warranty applies only to the light assembly.

1A Auto Fit Guarantee:
There is nothing more frustrating than ordering a part only to find out that it won't fit your car like the retailer said it would. You can rest assured that all the parts we carry will fit the vehicles that they are listed for. 1A Auto does all the research for you. In fact, we guarantee the part will fit your car! All the parts we carry are guaranteed to fit the vehicles they are listed for. If a product does not fit the vehicle that it is listed for, 1A Auto will make arrangements for a return or an exchange for the correct part. It's just another way that 1A Auto will be there for you.

If there is a problem with the fit of a part, we may ask you for your vehicle identification number (VIN) and other information about your vehicle. Your help is very valuable to us in determining the reason for a fit issue.

Incorrect Item Received:
If you suspect you have received an incorrect item, please call toll free 888-844-3393 or 978-433-3393. If we are responsible for the error a call tag will be issued and the correct item will be sent at no charge. If a custom made item is picked up, and determined to be the correct item, originally ordered, it will be returned to the customer and a minimum $50 charge will apply. We must be notified of an incorrect item received within 10 business days from date of receipt.

No longer want or need an item:
If you should decide that you do not want an item that is still in brand new condition you may return it to us within 60 days of the original purchase date (excludes custom made items). Please call us first to arrange the return. Upon receipt we will credit your account or send a refund check. A 15% re-stock fee will apply.

Damage from shipping or non-receipt of a shipment:
We must be notified of issue within 10 business days from date of receipt. If a Damage should occur during shipping please:

  • KEEP THE BOX AND MERCHANDISE.
  • Call us toll free 888-844-3393. We will file a claim with the carrier and upon settling that claim we will ship another item. Shipping Damages are very frustrating to both you and us. Please understand that in these cases we are trying to do the best we can and usually it is the carrier that slows up the process.

Custom Color or custom made items are non-returnable.
This applies to items such as interior carpet, headliners, convertible tops etc. that we make especially for your application. A credit card number and complete car information is required for a Custom Order.

  • Example, if we have a carpet made up for you in Purple (unless purple is an actual factory color) we will not take that carpet back.
If you are thinking of ordering a custom made item please take the time to request samples and make sure you order the color you want.

Media Disclaimer:
We at 1A Auto® strive to maintain our website, email quotes, and written quotes to be as accurate as possible with regard to price and content. Changes in supplier cost, website re-structuring, and human error can effect the prices and descriptions. We reserve the right to change prices at any time. We will always email or call if an item should be priced differently, or an error in the listing is discovered.

No other company in the industry is willing to stand behind their products like 1A Auto! 1A Auto does extensive research on the fit of the products we sell. For that reason we offer a No Hassle fit guarantee. If a product does not fit the vehicle that it is listed for, 1A Auto will send out a replacement or refund the cost of the part. Call us at 888-844-3393 and one of our knowledgeable customer service representatives will be more than happy to assist you. Please have your vehicle information (VIN) and the 1A Auto part number from the box when calling.